Q:
How do I add the HTML code to my page(s)?
Open your page with your favorite web page editor. Then open the page
source and copy and paste the HTML code somewhere between <BODY ....
> and </BODY> tags. Save the modified page and then upload it
to your server in ASCII mode. You can add this code to any number of your
pages that you wish to monitor through FishTracker membership. Important:
FrontPage users see the last question in these FAQs.
Q:
What to do if I forgot my password, lost the HTML code or wish to update
my account?
Visit the FishTracker Log-In page.
Q:
I have several e-mail addresses and I forgot which one I used to create
my account. Can you help?
No, we have no way of retreiving that information. If that information
were easily available your account would not be secure. You will have
to keep trying until you enter the correct address.
Q:
What is IP?
This is an unique internet number assigned to every computer connected
to Internet. It is used as an unique internet address for the machine.
"Unique visitors" stats are based on this number. Example
for an IP: 215.160.16.25
Q:
How does FishTracker select the top sites?
The ranking is based on the number of unique visitors entered the member's
site during the last 3-4 days.
Q:
How does FishTracker calculate the unique visitors number?
We split your log file in parts of 300 hits and count the unique IP's
in each part. The final number is sum of all unique visitors calculated.
Q:
Is there a way to keep our visitor's Referral details for the year?
FishTracker keeps your web site visitors details for 7 days. You can
always query the last 7 days of referral details, search engine keywords
and log details. After 7 days our system takes general visitors count
information and deletes the details. This allows us to keep the amount
of server space to a reasonable level for all members. If you need to
keep more detailed information including all details we suggest getting
your own web server that keeps logs on your own server.
Q:
I pasted the FishTracker code into a frames page. The frameset is served
from one domain while the pages, that contain the code, are generated
from a different domain. It causes an error, what am I doing wrong.
FishTracker, for security reasons, has to be displayed and registered
to the domain that is displaying the FishTracker tracking code. You
can not have a frameset from one domain and have the FishTracker code
inserted on pages from a different domain showing in any of the frames.
All pages in the frames MUST be served from the same domain as the top
page. This is because of security. Essentially if we allowed this you
could frame others pages and get visitor statistics about their visitors,
that is a violation of privacy for the person who may own that domain
name.
Q:
We're changing our email address! Is there an option where can I update
it?
You can not. FishTracker uses your email address to identify your account
in our database. Although we do not share your email address with anyone
it is important account identifier. When you sign up, your email address
is encrypted and that is now your "internal" account name.
For security reasons, we can not manually decrypt this code. If you
change your email address you must delete your current FishTracker code
and sign up for a new account with your new email address. Your email
address must be valid. At any time any correspondence to your listed
email address are returned we will suspend or delete your account.
Q:
I am on GMT-5 or Eastern Standard Time. How do I fix the time on my
stats?
The time that is displayed in the members reports is the current time
of our servers. Our dedicated servers are located in North Hollywood,
CA (USA) which is Pacific Standard Time (PST). Although we are working
on allowing members to update and maintain their local time or the time
zone of their own server we do not yet.
Q:
When I look at my site it says no major engines found? I have my site
listed with several.
We track the top 38 search engines. We know there are hundreds of them,
but to support all of them with the ever changing listing habits is
an impossible task (well at least for what we charge). 80% or more of
your search engine traffic will come from one of the top 30.
Q:
I lost the HTML code for my page. Where do I go to get replacement code?
You can retrieve the HTML code for your account at anytime from the
member's area at the FishTracker Log-In page.
Enter your email address and password and click on "Get HTML"
to receive replacement code for your account.
Q:
I want to update my account Name, URL & Category. Where do I do
that?
You can change your account information (excluding email address) at
anytime from the member's area at the FishTracker Log-In
page. Enter your email address and password and click on "Update
Account" to go to your account change form.
Q:
I am a paid member but I have changed my mind. Can I get a refund?
No, all sales are final. It's only $9.95 and the transaction fees would
make refunds too costly.
Q:
I am a paid member and the FishTracker icon has reappeared on my site.
Why is that?
You have reached 90 days or 100,000 hits and your paid subscription
has expired. It's time to renew your paid subscription.
Q:
I have just pasted the code provided into my web page and an additional
'blank' icon appears next to the FishTracker button. Can I get rid of
this? I've been using FrontPage2000 for authoring.
FrontPage 98 and 2000 have a nasty habit of changing HTML code that
you enter directly into the HTML view of a page. It is best to choose
"insert > HTML" from your menu and enter the HTML code
into the window that appears. Click on OK and it should be inserted
correctly by FrontPage. Even better, open your page with a plain text
editor such as Notepad and paste the code where you want the icon to
appear.
